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cd80 takes your personal information seriously. This policy sets out exactly what data we collect when you open an account, how we use it, and the choices available to you — with access subject to your local law and eligible regions.
When you create an account with us, we collect information that falls into two broad categories: information you give us directly and information generated by your activity on the platform. Directly provided information includes your name, contact details and the payment method you use to fund your account — such as bKash or Rocket — along with any identity documents you submit during account verification. Activity-generated information includes your login events, device type, browser, the pages you visit and transactions recorded against your wallet. We use this information to operate your account, process deposits and withdrawals through your chosen payment rail, respond to support requests and maintain the security of your session. We do not sell your personal information to third parties for their own marketing purposes. Where we share data with service partners — for example, payment processors handling your bKash or Rocket transaction — those partners are bound by data-handling obligations consistent with this policy. Retention periods apply: we keep account records for as long as your account is active and for a period thereafter as required by applicable rules. This policy is governed by the laws applicable to your jurisdiction, and your access to our platform depends on local law and eligible regions. If any part of this policy conflicts with local requirements in your region, those local requirements take precedence to the extent the law demands.
This policy applies specifically to information processed through your cd80 account — from the moment you register through every session, wallet movement and support interaction. Some areas fall clearly inside its scope; others do not, and understanding that boundary helps you know where to look for the right information. Your eligibility to use the platform at all depends on your local law and the eligible regions we serve.
Information collected when you log in, update your profile or change your account credentials falls fully within this policy. This includes login timestamps, device identifiers and any identity information you submit through the account verification flow shown inside your account area.
Records of deposits and withdrawals processed through bKash or Rocket are covered here. We hold transaction references, amounts and timestamps. The payment provider's own privacy terms also apply to the leg of the transaction handled on their network — read those separately.
How game studios such as PG Soft, Pragmatic Play or CQ9 handle data on their own networks is governed by their own policies, not ours. We cover only the data exchanged between your account session and our platform — not the internal data systems of individual game providers.
Links or integrations connecting to external services — including payment gateways, identity verification utilities or analytics tools — operate under those third parties' own privacy frameworks. We are not responsible for how external services collect or process data once you leave our platform environment.
You have real, actionable rights over the information we hold about you, and we have built clear paths to help you use them. Reviewing your stored account details is straightforward: open your account profile page and check the fields displayed there — name, contact information and linked payment method. If any detail is incorrect, you can update it directly through the profile edit screen or by contacting our support team through a published channel. Raising a question about how your data is used, or requesting that we restrict processing in specific circumstances, can be done through the same support routes. We will acknowledge your request and follow the process set out below. Note that some data — such as transaction records tied to bKash or Rocket deposits — may need to be retained for compliance reasons even after other information is removed. Your rights are subject to the laws applicable in your jurisdiction.
Open the account profile section to see the personal details we hold. Transaction history, including bKash and Rocket records, is visible in the wallet history tab of your account.
If your name, contact number or linked payment details are out of date, update them through the profile edit screen. For changes that require identity re-verification, follow the steps shown in the account section.
Contact our support team through any published channel to ask how specific data is used, request processing restrictions or flag a concern. We will respond through the same channel you used to reach us.
Where your local law gives you the right to request deletion, send the request through our support routes. We will confirm what can be removed and what must be retained under applicable rules.
If you have a question about this policy, want to exercise a data right or need to report a concern, use the contact routes published on our platform. We respond through the same channel you reach out on — so keep the conversation in one place for a clear record.
The live chat widget is accessible from any page while you are signed in. Use it to ask about your account data, request a correction or flag a privacy concern directly to our support team.
Send a written privacy request to the support email address listed in the Contact section of our platform. Include your registered account identifier so we can locate your records and respond accurately.
The Help Centre, accessible from your signed-in account menu, contains written guidance on data rights, account verification and how to submit a formal data request if you need a documented response.
We apply a consistent set of data-handling practices across every part of your account — from the moment you register to every transaction and support interaction thereafter. Cookies and similar tracking technologies are used to keep your session active, remember your language preference and understand how pages are navigated. You can manage cookie preferences through your browser settings; disabling certain cookies may affect how account pages load. Account security depends on the login credentials you set — we recommend reviewing the security options shown in your account settings and keeping contact details current so recovery options work when needed. Data we hold is not shared beyond what this policy describes, and retention follows the schedule set by applicable rules in your jurisdiction.
We use session cookies to keep you signed in across pages and to protect your account from session hijacking. These expire when you close your browser or explicitly sign out from the account menu.
Transaction records linked to bKash or Rocket deposits and withdrawals are retained for the period required under applicable rules. You can view these records in your wallet history at any time while your account is active.
The security options inside your account — including password change and contact verification — are your first line of protection. Review them periodically and update your contact number if it changes, so account recovery paths stay current.
When this policy changes in a material way, we publish a notice on the platform and update the effective date shown at the top of this page. Continued use of your account after a change means you have seen the updated terms.
These questions cover what we get asked most often about how personal data is handled, what rights you have and how to act on them. If your question is not here, reach out through a published support route and we will respond through the same channel.
We collect the details you enter during registration — name, contact information and your chosen payment method — plus activity data such as login events, device type and transaction records. Payment rails like bKash and Rocket generate transaction references that are stored against your account wallet history.
Transaction data is shared only with the payment processor handling that specific transfer — for example, the bKash or Rocket gateway — and only to complete the transaction. Those processors operate under their own privacy obligations. We do not share your payment records with unrelated third parties for marketing.
Open your account profile and wallet history pages — these display the personal details and transaction records we hold. For a more comprehensive view or a formal data access request, contact our support team through live chat or the published support email with your account identifier.
Where your local law gives you a deletion right, send the request through our support routes. We will confirm what can be removed and what must be kept under applicable rules — for example, transaction records tied to bKash deposits may need to be retained for a defined period under financial record requirements.
Yes, we use cookies for session management, security and navigation analytics. You can manage or disable non-essential cookies through your browser settings. Disabling session cookies may prevent your account from staying signed in correctly, so we recommend keeping those active while using the platform.
We publish a notice on the platform when a material change is made and update the effective date on this page. If you continue using your account after the updated policy is published, that signals you have reviewed the changes. Reach us through live chat or email if you have questions about any update.